Water and wastewater utilities must embrace digital solutions. There is really no alternative.
“Digital water is already here” is the clear message after interviewing utility executives and leading experts from around the globe. From big data solutions to advanced management of the distribution network to digital customer engagement programs, nearly all utilities we talked to have begun the digital transformation journey. While the transformation is not always easy, with ageing infrastructure, inadequate investment, changing climate and demographics, digital water is now seen not as an ‘option’ but as an ‘imperative.’
This paper – largely based on interviews, surveys and inputs from nearly 50 utility executives and over 20 subject matter experts – examines how digitalisation is transforming the water sector through the experiences of water and wastewater utilities.