Industry leaders chart the transformation journey

Water and wastewater utilities must embrace digital solutions. There is really no alternative.

“Digital water is already here” is the clear message after interviewing utility executives and leading experts from around the globe. From big data solutions to advanced management of the distribution network to digital customer engagement programs, nearly all utilities we talked to have begun the digital transformation journey. While the transformation is not always easy, with ageing infrastructure, inadequate investment, changing climate and demographics, digital water is now seen not as an ‘option’ but as an ‘imperative.’

This paper – largely based on interviews, surveys and inputs from nearly 50 utility executives and over 20 subject matter experts – examines how digitalisation is transforming the water sector through the experiences of water and wastewater utilities.

The aim of this report is to provide an overview of the current state of digital in the water sector, the value potential for digital solutions, and the lessons learned from those on the digital journey.

By creating a comprehensive body of knowledge from 40 utilities at various stages in their digital water journey, the paper can serve as a critical tool for water decision makers and for all those interested in advancing global water security and sustainability.

This report is produced in collaboration between the International Water Association and Xylem Inc.

Learn more about the IWA Digital Water Programme.

The Digital Water Report is available in English, Chinese, and Spanish:

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