The Manager’s Non-Revenue Water Handbook for Asia

Organization Ranhill Utilities Berhad and the United States Agency for International Development (USAID)
Author Malcolm Farley, Gary Wyeth, Zainuddin Bin Md. Ghazali, Arie Istandar and Sher Singh
Year 2008
Topics Drinking Water Systems, Urban Water Management, Water Governance, Regulation and Utility Management
Level of action Water-wise communities


There are areas of plentiful water across Asia, just as there are water-scarce areas, as a result of both regional geography and a country’s ability to pay for water. Not all countries or regions— particularly those in parts of Asia—have the infrastructure and established operational procedures to begin tackling NRW.

This handbook serves to assist senior water utility managers in better understanding the definition, causes, and practical solutions to address NRW, a key performance indicator for a utility’s operations. It provides the information that managers need when discussing NRW related issues with their staff.

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