Utilities change management based on AquaRating

IWA AquaRating

Target Audience

Water utilities, regulators, development banks, water practitioners, auditing consultants, researchers on the topic


This webinar will focus on the process of changing a water company: from assessment to implementation of an action plan and attracting necessary funding. The process will be explained by water companies who have gone through the process and by donors who will share details on the main requirements to attract funding to the water sector. Case studies will be presented from Mali and Lebanon.

Learning Objectives

– Method to assess the performance of water and sanitation utilities;
– What actions to take following the assessment;
– How to use results of assessment to attract funding;
– Good understanding of the AquaRating performance assessment methodology;
– Getting insights in real cases of utility change management in different regions, main challenges, achievements, lessons learned, and next steps;
– Ask questions to a panel of international experts


International Water Association


  • Corinne Cathala, Lead Water and Sanitation Specialist at Inter American Development Bank
  • Urs Hagnauer, Head Project Office, Embassy of Switzerland in Lebanon
  • Isabel van Klink, Project Coordinator WOP Waternet - SOMAGEP-SA
  • Francisco Cubillo, AquaRating Consultant