Insights from Experience: Elevating Utilities through the New IBNET Data Partnership

IWA, World Bank Group New IBNET platform

Target Audience

Utilities, Regulators, Practitioners, NGOs


  • This webinar was hosted by the World Bank Group on Water, introducing you to the new International Benchmarking Network (IBNET) for Water and Sanitation Utilities.Utilities and other water and sanitation service providers are at the forefront of action to address the worsening global water crisis.  While there has been some progress in ensuring affordable and safely managed water is available to people around the world, utilities struggle to keep up as the challenges to their organisations are mounting, driven by population growth, climate change, and simple but hard-to-tackle infrastructure gaps.  Where to get started? When to know that actual progress has been made? This is where the NewIBNET partnership comes in – as a data partnership allowing utilities to compare their performance as well as management practices.

    The webinar gave more information about the Learning in Kigali Initiative, a collaboration between NewIBNET and IWA that will award 5 Member utilities that have shared their data on KPIs and Management practices with Full conference package to participate in the IWA Water and Development Congress & Exhibition 2023 in Kigali.

    Participants were able to meet and hear from change leaders from water & sanitation utilities from around the world on why they decided to join the NewIBNET partnership and how the NewIBNET-facilitated self-assessment and comparisons – on performance and management practices – has helped them drive their own organisation’s performance.

    Useful links:

Learning Objectives

Following this session, participants should now:

  • Have a better understanding of how awareness of organisational performance and management practices can drive delivery outcomes for water and sanitation utilities.
  • Be inspired by the examples of change leaders from various countries who work to instil a data culture in their organizations.
  • Be able to navigate and use the NewIBNET data platform and find out about performance profiles of 100+ utilities around the world.
  • Be able to decide whether or not they would recommend the water & sanitation utility they work with to join the NewIBNET partnership and to regularly submit KPI data and self-assessments on management practices.





  • Marco Aguero – Senior Water Supply and Sanitation Specialist, World Bank Water Global Practice
  • Berta Macheve – Senior Water Supply and Sanitation Specialist, World Bank Water Global Practice


  • Wendy Harrison-Smith – National Water Cooperation, Jamaica
  • Castigo Álvaro Cossa – Águas da Região Metropolitana de Maputo, Mozambique
  • Sevval Oezturk Yaman and Ahmet Aladağ.  – ASKI, Turkey
  • Kelson Domingos, EPAL, Angola.
  • Walter C. Emnace – Maynilad, Philippines


  • Monika Weber-Fahr