AquaRating Workshop

  • AquaRating
  • Governance
  • Utility Management
  • Utility
  • Sanitation
  • Operators

Water and wastewater companies are constantly challenged to deliver reliable, high quality, affordable, and sustainable services to their customers. The needs are becoming increasingly demanding (e.g. more stringent regulation), which mean utilities strive to do more with less, increase transparency, sustainability and creditworthiness.

The AquaRating system was designed to support utilities to overcome these challenges by helping them becoming more transparent and attractive for investment. At the same time, their investment needs are clearer, and design and implementation of performance improvement plans becomes more effective. This brings better services delivery, more sustainability and satisfaction of customers, regulators, governments and investors.

AquaRating is an international standard that enables water and sanitation operators to focus on the quality of the service they are providing. As a standard, AquaRating sets the baseline for utilities to monitor their performance and plan for improvements. Jointly developed by the Inter-American Development Bank (IDB) and the International Water Association (IWA), AquaRating offers a comprehensive, impartial and credible evaluation of the utilities’ performance and best management practices, based on three dimensions: (i) performance indicators; (ii) best practices; and (iii) reliability of information. The assessment system gives a detailed evaluation of 112 elements across eight key areas and validates information through an independent auditing process, enhancing accountability and transparency.

The Workshop will take place at the IWA World Water Congress & Exhibition on 12 September, 13:30-15:00. More information will be available soon on

Programme Committee

Name Affiliation Country
Corinne Cathala
IDB Lead Water and Sanitation Specialist United States Of America
Francisco Cubillo
AquaRating co-Author and IWA Fellow Spain
Carlos Diaz
IWA Strategic Programmes Manager United Kingdom
William Cappuyns
IWA Utility & Regulators Officer United Kingdom