Biju George is the Executive Vice President of Operations and Engineering at DC Water in the United States of America. Digital infrastructure is an essential part of his decision making whether for planning, operations, and general systems. DC Water engages their customers via social media due to the fact that today's business sector is heavily operated online. Hence, Biju believes water should be no different. For more information about the IWA Digital Water Programme, visit:https://iwa-network.org/programs/digital-water/ For more information about the IWA Digital Water Summit, visit: https://digitalwatersummit.org/