Managing Water Organizations

IHE Delft Utility management

Target Audience

Young and mid-career professionals, (future) managers, and other operational functions in water utilities, NGOs or (non)governmental organizations interested in the management and governance of water and sanitation services.


This short courses prepares participants for positions of leadership in the water sector and utility management, providing the essential elements within the field of organisational and change management.

The syllabus covers topics such as: Organisational perspectives; organisations and institutions, institutional analysis; organisational behaviour, organisational structure, the behaviour of people in organisations and the behaviour of organisation. Understanding change; concepts of change, models of change, drivers for change, categories of change (including tactical and strategic), barriers / resistance, managing the process of change. Human resources management, organisational culture, leadership and management style, teamwork, influencing, change and stress. Systems for change, total quality management, management information systems.

Learning Objectives

Upon completion, the participant should be able to:
– Relate academic debates concerning water supply and sanitation provisioning to the management of water organisations
– Explain the position and strategy of a service provider in relation to its institutional environment
– Describe current management tools for strategic development such as benchmarking, diagnosis tools and change management.
– Apply management tools taking into account the specific needs of organizations operating in the water and sanitation sector