A few years ago I saw the CEO of an Australian water utility talk about managing water supply in a period of unprecedented water scarcity. She said a key element of the utility’s success in changing consumer behavior and reducin...
Matsue city, Japan, 1 August 2015: “Earthquake alarm!” On 1 August 2015, Japan’s national water day, 32 households in a neighbourhood of Matsue city, near beautiful Lake Shinji, discovered they were without running wa...
Public participation, as customer engagement, user involvement, accountability or transparency, is a concept increasingly discussed among water professionals. It aims to strengthening the relationship between water authorities and...
Ensuring water and sanitation services for all depends on securing appropriate financing, an issue that has long been a major challenge for the water sector. The adoption of the Sustainable Development Goals (SDGs) makes this chal...
